Dear Valued Customer,

Thank you for choosing OmKama for your handcrafted crystal jewelry. We would like to share some important information regarding our shipping and return policies to ensure a smooth and enjoyable shopping experience.

Shipping Information:

  1. Free Shipping on All Orders:
    We are pleased to offer free international shipping on all orders. We use international express services to ensure the fastest delivery possible. For orders shipped to Europe and North America, delivery typically takes 7-15 business days after dispatch. Delivery times to other regions may vary depending on the destination, but we guarantee the use of international air express for all shipments.

  2. Order Tracking:
    Once your order has been shipped, you will receive a tracking number to monitor your package’s progress. This allows you to track your shipment at every stage of the delivery process.

  3. Handcrafted Production Time:
    Since all of our products are handcrafted with care, production time varies depending on the complexity of the item. It typically takes 3-5 business days to complete the creation of each piece before it can be shipped. We kindly ask for your patience during this time to ensure the highest quality in every item. To ensure the best shopping experience, we ask that you refrain from requesting expedited production.

Return Policy:

  1. 30-Day Return Policy:
    While we do offer a 30-day return policy, we kindly request that customers consider their purchases carefully before ordering. As all of our jewelry is handcrafted and custom-made, we handle returns on a case-by-case basis. If there is a quality issue with your item, we will gladly assist with the return process. However, for returns without quality concerns, we kindly ask that you minimize returns to preserve the integrity of our handmade products. Please contact us to initiate any return requests, and we will be happy to assist you.

We appreciate your understanding and support of our handcrafted work. If you have any questions, feel free to reach out to us.

Thank you for shopping with OmKama, and we hope you enjoy your purchase!

Best regards,
The OmKama Team